Responsible Gaming Policy
Gambling should remain a controlled entertainment activity. It should not create financial pressure, emotional distress, or a feeling that you must continue playing. Pinco encourages players to recognize early warning signs, use responsible gaming tools, and seek support if gambling begins to affect personal well-being.
This guide focuses on recognizing gambling-related harm, finding support, and using available account restrictions when gambling no longer feels safe or manageable.
When Gambling Stops Being Entertainment
Gambling may become harmful when it is no longer limited to planned leisure. A player may start gambling more often, depositing more than intended, trying to recover losses, or using gambling as a response to stress, sadness, pressure, or financial difficulty.
It is important to pause if gambling begins to affect:
- personal finances;
- emotional well-being;
- relationships with family or friends;
- work or study;
- sleep and daily routine;
- concentration and decision-making;
- ability to stop gambling when planned.
Gambling should not be treated as a source of income or as a way to solve money problems. It should only involve funds that can be spent on entertainment without affecting essential expenses.
Signs That Support May Be Needed
A player may benefit from support if gambling begins to feel difficult to control. Warning signs may include:
- spending more money than planned;
- gambling for longer than intended;
- feeling guilty or remorseful after gambling;
- becoming annoyed when others criticize gambling habits;
- hiding gambling activity;
- gambling again to recover previous losses;
- feeling anxious, stressed, or distracted because of gambling;
- continuing to gamble despite negative consequences.
These signs do not need to become severe before action is taken. Using responsible gaming tools early may help reduce further harm.
Self-Assessment Questions
If you are concerned about your gambling behavior, ask yourself the following questions:
- Have you ever felt that you should cut down on gambling?
- Have people annoyed you by criticizing your gambling habits?
- Have you ever felt guilty about gambling?
- Have you ever felt remorse after gambling?
- Have you ever gambled again to steady your nerves or recover gambling losses?
You can also complete the Gamblers Anonymous questionnaire:
The answers may help indicate the level of possible risk:
- 0 “Yes” answers: low risk for gambling problems.
- 1 “Yes” answer: moderate risk; further assessment may be needed.
- 2 or more “Yes” answers: high risk; further evaluation and intervention are strongly recommended.
This questionnaire is not a medical diagnosis. It is a self-assessment tool that may help you decide whether to take a break, set restrictions, or seek external help.
External Support Organizations
If gambling is causing harm or becoming difficult to control, confidential support is available. The following organizations provide advice, counselling, treatment information, recovery resources, or mutual support for people affected by gambling-related problems.
GambleAware
GambleAware offers confidential advice, support, and resources for individuals struggling with gambling addiction. Its work focuses on minimizing gambling-related harm through education, treatment, and support services.
Players who feel that gambling is affecting their finances, emotions, or daily life may use GambleAware resources to better understand gambling-related harm and available support options.
GamCare
GamCare provides counselling, advice, and practical help in addressing the social impact of gambling. Its website is:
The confidential helpline is available at:
0845 6000 133
Non-UK residents can contact GamCare for details on international support organizations.
GamCare may be useful for players who need confidential guidance, practical advice, or information about further support.
Gamblers Anonymous
Gamblers Anonymous is an international fellowship offering a 12-step program to help people overcome compulsive gambling. Meetings are available worldwide, and members provide mutual support.
This type of support may be helpful for people who want to speak with others who have experienced similar gambling-related difficulties.
Gambling Therapy
Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Its professionals are available both in Great Britain and internationally. The website is:
Gambling Therapy may be useful for players or affected individuals who need remote or international support.
Responsible Gaming Tools Available to Players
External support can be combined with account-based responsible gaming tools. These tools are designed to help players limit spending, take temporary breaks, or block access to gambling for longer periods.
Deposit Limits
Deposit limits help control how much money can be added to an account over a chosen period.
Players can set:
- daily deposit limits;
- weekly deposit limits;
- monthly deposit limits.
A deposit limit should be based on personal financial circumstances. It should only include money intended for entertainment and should not affect rent, bills, food, debts, savings, family responsibilities, healthcare, or other essential needs.
If a deposit limit is lowered, the change takes effect immediately. If a deposit limit is increased, the higher limit will only apply after a 24-hour waiting period. This delay is intended to reduce impulsive decisions and give the player time to reconsider the increase.
Cooling-Off Periods
A cooling-off period is a temporary break from gambling. It may help players pause activity, reflect on recent behavior, or avoid gambling during periods of stress, frustration, tiredness, or pressure.
During a cooling-off period, the player will not be able to place bets or make deposits.
Available cooling-off periods are:
- 24 hours;
- 7 days;
- 1 month;
- 3 months.
A cooling-off period can be activated directly in the account settings. Once activated, it is applied automatically and immediately. It cannot be ended early. The player must wait until the selected period has finished.
After the cooling-off period ends, the account may be used again without submitting an additional request.
Self-Exclusion
Self-exclusion is a stronger restriction for players who want to stop gambling for a longer period or permanently. It blocks access to the account and gambling activities.
Available self-exclusion periods are:
- 1 year;
- 3 years;
- 5 years;
- 10 years;
- lifetime self-exclusion.
Self-exclusion can be activated through the account settings or by contacting:
Once self-exclusion is activated, the account will be locked for the full selected period. The player will not be able to access the account, place bets, make deposits, or participate in gambling activities. Promotional emails and notifications from us will also stop.
Self-exclusion cannot be revoked before the selected period ends. Lifetime self-exclusion is permanent and cannot be reversed.
If a temporary self-exclusion period has ended and the player wants to restore the account, a written request must be submitted. Before reactivation, the player will be reminded about responsible gaming tools and encouraged to complete a self-assessment questionnaire.
Protection of Vulnerable Players
Some players may need additional protection because gambling can create a higher risk of harm for them.
A vulnerable player may be someone who:
- is under 18 years old;
- feels unable to control their gambling behavior;
- has requested to stop gambling or has previously been restricted from playing;
- is facing serious financial difficulties, bankruptcy, or similar hardship.
If any of these situations apply to you, contact:
Documents or proof may be requested before certain measures are applied. All requests will be handled with care and respect. Monitoring tools may also be used to identify possible signs that a player is struggling with gambling behavior. If such signs are noticed, the player may be contacted and informed about responsible gaming options.
We continue to improve the ways vulnerable players are identified and protected.
Age Restrictions
Gambling services are strictly prohibited for individuals under the legal gambling age. Anyone under 18 is not allowed to register, access, or use the platform.
Proof of age may be requested from any registered user at any time. If verification is required, the account may be temporarily suspended until the necessary documentation is provided. If it is confirmed that the age restriction policy has been violated, the account may be frozen and any winnings may be forfeited.
To support age restrictions:
- users are informed during registration that gambling services are not available to underage individuals;
- players must confirm their date of birth and legal age when creating an account;
- documents verifying legal age may be requested;
- marketing and promotional activity is directed only at individuals of legal gambling age;
- attempts to involve underage users are prohibited.
If anyone under 18 is found using the site, winnings will be forfeited. Funds may be frozen, deposits made by a minor may be returned, and information may be passed to the relevant institution where appropriate.
Blocking Access to Gambling Websites
Filtering and blocking software can help restrict access to gambling websites. These tools may be useful for parents, guardians, or users who share devices with children, underage individuals, or people who have requested self-exclusion from gambling sites.
Examples include:
- Net Nanny — www.netnanny.com
- CyberPatrol — www.cyberpatrol.com
- GamBlock — www.gamblock.com
These tools may help reduce the risk of underage or unauthorized access to gambling content.
Practical Steps for Safer Gambling
Players are encouraged to follow these steps:
Set a deposit limit before gambling. Choose an amount that fits your financial situation and is intended only for entertainment.
Do not chase losses. Trying to recover lost money can lead to higher risks and further harm.
Set a time limit. Decide how long you will play and stop when the time is reached.
Avoid gambling when judgment may be affected. Do not gamble when extremely stressed, depressed, under pressure, tired, or unable to concentrate. Do not gamble while under the influence of medication, drugs, or alcohol.
Take breaks. If you feel tired, frustrated, distracted, or unable to focus, stop playing and step away.
Use only one account. A single account helps you monitor how much time and money you spend on gambling.
Contact
For questions about responsible gaming tools, self-exclusion, cooling-off periods, deposit limits, vulnerable player protection, age restrictions, or gambling-related concerns, contact Support by email:
Support is available by email without additional cost. Information about you will not be shared with anyone else without your consent, except where required by applicable procedures, rules, or legal obligations.
If gambling begins to cause harm, support should be used as early as possible. Taking action early can help protect your well-being and reduce further risks.