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Responsible Gaming

Responsible Gaming Policy

General Issues

We acknowledge our responsibility to promote a safe and enjoyable gaming environment. Here, we describe the procedures and resources to enable our players to have a safe experience and enjoy playing as planned and budgeted entertainment, while protecting them from problem gambling issues.

Make sure you are in control

Gambling should be nothing more than just a hobby. Unfortunately, some people treat it as an income source, which can lead to emotional distress and financial harm. We want you to be able to enjoy the game, so we encourage you to follow these guidelines. If you are concerned that gambling has had a negative impact on your life, ask yourself the following questions and proceed with the quick questionnaire that can help you: https://gamblersanonymous.org/20-questions/:

  1. Have you ever felt you should cut down on your gambling?
  2. Have people annoyed you by criticizing your gambling habits?
  3. Have you ever felt guilty about your gambling?
  4. Have you ever felt remorse after gambling?
  5. Have you ever had a morning “eye-opener” to steady your nerves or recover from gambling losses?

Interpreting the Results:

0 Yes Answers: Low risk for gambling problems.

1 Yes Answer: Moderate risk; further assessment may be needed.

2 or More Yes Answers: High risk; further evaluation and intervention are strongly recommended.

Self-Exclusion

We offer a self-exclusion option for players who wish to take a break from gambling for a specified period. Self-exclusion means that players voluntarily block themselves from accessing their account and participating in any gambling activities. The self-exclusion options available are:

Duration of Self-Exclusion:

  • 1 year
  • 3 years
  • 5 years
  • 10 years
  • Lifetime (permanent exclusion)

Protecting Vulnerable Players

Our goal is to create a safe space for everyone who is interested in playing. Some people may be more at risk of developing unhealthy habits, and we take special care to protect them.

A vulnerable player is someone who:

  • is under 18 years old;
  • feels they cannot control their gambling behavior;
  • has requested to stop gambling or has previously been restricted from playing;
  • is facing serious financial difficulties or bankruptcy.

If you feel that any of these apply to you, please reach out at: [email protected].

We may ask for documents or proof before taking action, but we promise to handle every request with care and respect.

We also use monitoring tools and may reach out if we notice signs that someone might be struggling. And we continuously work to build better ways to identify and protect vulnerable players.

To activate self-exclusion, please go to your account settings or contact us at: [email protected].

You can activate a cooling-off period directly in your account settings.

Activation of Self-Exclusion

To activate self-exclusion, please go to the Responsible Gaming section in your account settings or contact: [email protected]. Once self-exclusion is initiated, your account will be locked, and you will not be able to access it for the duration of the chosen period. During this period, you will not receive any promotional emails or notifications from us.

For reactivation, you must submit a written request to have the account restored. We will remind you of the responsible gaming tools available and encourage you to complete a self-assessment questionnaire before proceeding with the reactivation.

Self-exclusion cannot be revoked before the end of the selected exclusion period. If you choose a lifetime self-exclusion, it is permanent and cannot be undone.

Self-exclusion is a powerful tool designed to help players regain control over their gambling habits and prevent further harm. By choosing to exclude yourself from gambling for a set period or permanently, you are taking an important step towards protecting your well-being and ensuring that gambling remains a form of entertainment, rather than a source of distress.

Cooling-Off

A Cooling-Off Period provides you with the opportunity to take a temporary break from gambling to regain control over your behavior. During this period, you will not be able to place any bets or make deposits into your account.

Duration of Cooling-Off Period:

  • 24 hours
  • 7 days
  • 1 month
  • 3 months

You can activate a cooling-off period directly through the Responsible Gaming section in your account settings. Once activated, your account will be temporarily restricted, preventing any gambling activity, including deposits and bets. This cooling-off period is fully automated and takes effect immediately. If you wish to end your cooling-off period early, this option is not available. You must wait until the selected period concludes.

The cooling-off period is designed to give players time to reflect on their gambling habits and make more informed decisions before returning to the platform. It is a temporary break, and players can continue with their account after the period ends without further action.

Deposit Limits

We want you to enjoy playing responsibly, and part of that means knowing your limits. That is why we give you the option to set daily, weekly, or monthly limits – so you always stay in control of how much you choose to spend.

You can set or change your deposit limits anytime in your account. If you decide to lower your limit, the change will take effect immediately. If you choose to increase your limit, we will apply it after a 24-hour waiting period, just to make sure it is a well-considered decision.

Gambling addiction treatment

GambleAware offers confidential advice, support, and resources for individuals struggling with gambling addiction. Their mission is to minimize the risk of gambling-related harm through education, treatment, and support services.

GamCare, the leading authority providing counseling, advice, and practical help in addressing the social impact of gambling, can be visited at www.gamcare.org.uk. Its confidential helpline is available at 0845 6000 133. Non-UK residents can contact GamCare for details on international support organizations.

Gamblers Anonymous is an international fellowship offering a 12-step program to help people overcome compulsive gambling. Meetings are available worldwide, and members provide mutual support.

Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Gambling Therapy professionals are available both in Great Britain and internationally. The website can be found at www.gamblingtherapy.org.

Internet access restrictions

In accordance with our policy, individuals under the legal gambling age are strictly prohibited from using our online casino services. We reserve the right to request proof of age from any registered user at any time and may temporarily suspend the player’s account until the required documentation is provided. If it is determined that a user has violated this policy, their account will be frozen, and any winnings will be forfeited.

To ensure adherence to age restrictions, we implement the following measures:

  • Players are explicitly informed during the registration process that our services are not available to underage individuals.
  • Upon creating an account, players must provide documentation verifying their legal age and confirm their date of birth.
  • All marketing and promotional efforts are directed solely at individuals of legal gambling age. Any attempt to engage underage users contradicts our policy and the principles outlined in this document.

Various software applications allow you to limit or block access to certain websites. This type of software can help parents prevent their children from accessing gambling websites. If you share your computer with friends or family who are under the legal age to register or bet with our site or have requested self-exclusion from gambling sites, please consider parental filtering solutions such as:

Net Nanny at www.netnanny.com

CyberPatrol at www.cyberpatrol.com

GamBlock at www.gamblock.com

Please note that anyone under the age of 18 found using the site will have all winnings forfeited, and their information will be passed on to the authorities.

Helpful Hints For Responsible Gambling

We recommend you think about the following hints before gambling in order to ensure that gambling stays fun for you and without any negative side effects:

  • Set yourself a deposit limit
  • Do not try to win back a loss at any cost
  • Set yourself a time limit
  • Play smart
  • Take breaks
  • Only one Account

Please note that we will forfeit your winnings if we find you do not meet our age requirements. In addition, any funds will be frozen, and any funds deposited by a minor will be returned. We may also report any case to the relevant institution.

Information and Contact

Our Support will help you via email at all times without any additional costs for you, email: [email protected].

Our Support will of course not give out any information about you without your consent to anyone else.